| ＜何时需要履历表＞
在目前就业竞争激烈，甚至应徵清洁工，都要先送履历表筛选的情况下，准备一份吸引人的英文履历表，是在美国找工作的第一步。用电脑或打字机打一份完美的履历表，告诉对方您是谁，您懂些甚麽，以及您做过些甚麽，然後把握每一个机会分送出去，以求得面谈的机会，是最普遍的求职方式。到任何公司去找工作，都需要填工作申请表(application form) 时，如果带一份履历表抄写过去，不但省时省力，而且不会填错资料。 我认为即使不在找工作的人，也该在电脑中打好履历表存起来，而且随时更新变动，以备不时之需。在许多需要介绍自己的场合，例如做义工时，或接受邀请演讲时，有一份履历表可以让人一目了然，加深别人的印象，也省去自己许多唇舌。 根据统计，一般公司只花二 秒钟的时间看一张履历表，就决定要不要面谈此人，所以履历表要「简洁有力」、「嵌合徵才条件」最重要，否则，再好的经历、学历都没有登门一谈的机会。 ＜亲自撰写履历的重要＞ 虽然现在电脑的求职网页上，有许多现成的履历表格式，只要依序填入自己资料，或是有许多代写履历表的机构，但是履历表最好能够自己亲自编写。一来不会千篇一律，毫无特色，因为只有自己才最了解自己。二来在编辑履历表的过程中，可以对自己的经历、学历，作一番整理与复习，将来面谈时，才能从容地回答问题。 我在工作上会个别教导华人，如何写履历，并帮忙删改、校对，但是一定要请当事人自己拟稿，因为我常看到有些职业训练学校替学生写履历，不但完全一个模式，而且当事人根本不熟悉内容，这在将来面谈的时候会出很大的问题。如果公司在雇用人之後，发现有不实的资料，一定会马上解雇，而且将来别家公司知道，也绝对不会录用。不可不慎。 ＜写履历表的基本概念＞ 英文履历表的写作虽然没有固定的格式，但是以清爽、明白为最重要。要在一页纸上把自己的特色经历呈现出来，希望筛选的人能慧眼识英雄，给予面谈的机会，必须要再三斟酌修改，在外观及英文文法上，达到完美的地步。而且要准备多种版本，以应徵不同的工作职位，或因应不同的工作资格要求，不能一份履历走天下。 大公司的履历表都是先到人事室或专门负责招聘的人手上，他们也许不是从事您的专业，所以在作履历表时要假想对方对您的专业并不深入了解，不要太用专业术语，通常细节是要到面谈时见到部门的负责人，才有充分表现的机会。 我在办公室负责华人的就业服务，很感慨许多新移民不了解履历表完美性的重要。常常当我面谈求职者时，看到有非常适合的工作，但是公司要求先送履历表过去，我请求职者赶紧回家做一份履历表。於是有的随便用手写一份给我，有的向我要表格填写，有的请家人打字後却又用笔涂改，更有的错字连连，惨不忍睹。也有许多博士、硕士学位的高学历、高经历朋友，履历洋洋 厚厚一叠，告诉我他送出去上百份却都没有回音，其实这是不合时宜的。还有就是自己的性别、年龄、婚姻状况、移民身份等资料不要写在履历表上，另外除非您的兴趣、嗜好与工作有关，否则也不要列出。 ＜履历表的版面格式＞ 履历表以一张为宜，最好不要超过两张，尤其是一张又多几行的履历最好调整为一张。许多专业人士告诉我因为过去的经验太多，两张不可能写得完。其实，如果过去的工作都是类似相关的经验，可以用 Summary 的方式来浓缩篇幅。 版面的安排虽然没有绝对的标准，但是也有一般性的基本要求。字体以电脑字体 10到14号为宜，而且只有自己的名字用14号，其他用 12号即可。而且不要用多种不同的字体，看来会太过复杂。列印时左、右留白各一寸，上、下以半寸到一寸为宜。除非您是应徵绘图或是设计方面的专业工作，否则不要试着在履历表上显露您的设计才能，要用最保守的格式、最保守的纸张；除非应徵模特儿或演艺人员，也请不要附上自己的照片。 现在许多公司先用电脑扫瞄筛选履历，更有许多要特加注意的: 不要用斜体字、字底画线，不要用阴影、图像，也不要用钉书针或摺叠履历表，如果要摺，一定要摺在空白无字的地方；因为这些在扫瞄时都可能会有问题。有需要特别加强的部份，只要用「大写」及「粗体」来区别就够了。 ＜履历表样本＞ 以下是一份可作参考的履历表样式，但是请根据个人情况作调整。例如: 学历与经历的顺序因人而异，根据您个人占优势的项目放在前面。刚毕业或刚职训结业者，就该把学历放前面，若有与应徵的工作有相关经验者，就把经历放前面。Summary 也不是每个人都需要的，从事同一类型工作多年，或是离开就业市场多年再重返就业市场者较为适合。 履历表上不要打出 Resume, Name, Address 等字，只要直接打出您的姓名、地址，及联络资料即可，最好全放正中，而且放在一起。我常看见许多履历表上这些资料分散左右，字又特别小，其实「您」是重点，应该给对方联络时一目了然的方便。如果您有英文名字可以放上去，因为中文名字有时让人雌雄莫辨，而且让对方不知如何发音。 Objective( 目标 )是告诉对方您所要应徵的工作职位，只要明确告知一个工作职位，不需要一大堆形容词。许多履历表写了「以发挥所学，发展所长」，「让我学习」等不着边际的话，并没有告诉对方您要应徵哪一项工作，要知道这并不是让公司替您决定您该做甚麽的时刻。如果这家公司同时在招聘不同的职务，而您想应徵不同的职位，则要分别写不同的履历表，不可把所有工作全列在同一张上，因为阅信者可能要把不同职位的履历表分送到不同部门去，他在不知往哪里送的情况下，乾脆往垃圾桶里送。还有中国朋友写「让我练习英文」的目标，公司花钱是要请一位明确自己目标、替公司工作、增进公司利润的人，不是替您安排一个职位或是学习的机会，所以一定要先确定自己要应徵的工作，如果真的不知道，宁可略过这个项目。 Summary( 总说明 )并非每个人都需要。对於从事同一行业多年的专业人士，可以将自己综合的经验列出，这对从事电脑业者、高科技，或研究人士最为适合，还可以分为硬体、软件、网路等项目列出，这样，在每一个工作经验时就不必再一一列出细目了。对於离开就业市场一段时间的家庭主妇或退休人士，也适合用这种方式列出经验，以免以年历列出的工作经验暴露出一大段空白。 Experience( 经验 )要由最近的一个工作倒回去写。工作时间如果是跨年，则不必写月份; 如果在同一年内，则要写出月份。公司名要用大写，分号之後是地区及州，不必写详细地址，如果是美国之外的国家，则只要写城市及国家即可。第二行写工作职称，一定要找出最适合自己工作的职称，有很多在中国人公司工作的人说自己甚麽都要做，这种情况最好是写与应徵的工作相关的职称。如果在一家公司由较低职位一直升上去，就依照年月分别列出不同的职位及工作内容。第三行开始写出工作内容，这是在履历表中最重要、最需要花时间，也是我们中国人在履历写作中最弱的部分。 很多旧式的履历表用 Responsible for …来写工作内容，这不够生动及行为化。目前的履历表最好选择有力的、明确的行动动词 (action verbs)，列出自己做些甚麽事，让对方彷佛看着动画片中的您走过来做这件事，走过去做那件事，不是模糊不清、轻描淡写地猜想对方应该知道您做些甚麽。如果是目前还在做的工作用动词现在式，如果是过去的工作，则用过去式动词。 图书馆或市面上所有教写履历表的书或课程，都只列出一长串的行动动词作参考，并没有完整的子句，对於很多中国朋友来说，仍然不知如何使用该动词。我在本文中特别将一些新移民较普遍的工作内容以动作列出，希望能提供大家依自己的工作经验选择，而後综合，灵活运用。如果徵人广告上有列出工作职责，其实最好的方法就是根据广告上的条件及工作内容去发挥。 以下列出几类职业的工作内容，动词全部用「过去式」时态，是因为许多人会疏忽: 已不在职的工作要用过去式。在每类职业之後，「举例」的目的，是因为许多人都认为别人应该知道自己做些甚麽，或是认为自己甚麽都做，所以不必甚麽都写，并不知道一般的美国人士多会详细列出所做的事，当然雇主比较之下，孰轻孰重，可想而知。所以希望大家能学所举的例子，列出漂亮的成绩单。 ---（范例）--- Shu－Jia Chen 168－99 Main Street Fresh Meadows, NY 11475 Tel: 718－369－1234 E－mail: paramita100@aol.com Objective: To seek a position as a _______. Summary: ___ years experience in_______. Self motivated team worker, quick learner. Experiences: 1998 － present NY Neighbor Community Center; NYC, NY Arts Program coordinator Coordinate on－site and off－site after school art program serving over 100 students, supervise and train 8 teaching artists, track grants, develop marketing strategies including brochures/flyers and oversee press coverage, maintain payroll, petty cash, and perform general administrative duties, including purchasing and registration procedures, organize and install gallery exhibits 01/97 － 11/97 High Tech Company; Long Island, NY Account Executive Sold software and services to prospective and current accounts in an assigned territory, analyzed and evaluated territory dynamics to develop and implement a sales plan, prepared complex quotations and proposal information, delivered presentations to customers at the highest level of management Education: 05/01 － 08/02 Metropolitan Learning Institute, Forest Hills, NY ESL and Computer Application Program 1997 － 2000 Chung Shang University, Taipei, Taiwan B.A. in Business Certificate: New York State Security Guard Certificate Computer Skills: MS Office XP: Word, Excel, Access, Power Point, Outlook, and Front Page Language: Fluent in Mandarin and Cantonese ---（范例结束）--- ＜主管阶级＞ 职称: Supervisor, Director, Manager, Site Coordinator Kept track of day－to－day operation of the office 保持办公室每天例行的运作 Oversaw employee's end－of －day total sales and cash 督管员工每天结束营业时的销售量及现金 Supervised, monitored, and directed the day－to－day operations of a team 管理，监督，及指导小组每天例行的运作 Monitored daily office activities 监管每天例行的办公室活动 Provided management support, aided in recruiting candidates 提供管理阶级的支援，帮助招聘人员 Trained, assigned and reviewed work of new employees 新进职员的训练，分派工作，及检查工作情况 Trained new employees on procedures of sales and register 训练新职员销售及收钱的程序 Scheduled and assigned staff 排员工工作时间及分派工作 Ensured that staff receives the appropriate training to perform effectively and efficiently 确定员工接受适当的训练，以能有效律地工作 Ensured that staff operates at full capacity at all times 确定所有员工随时尽全力地工作 Managed the performance review process for team staff members 管理部门员工工作表现考核程序 Oriented, trained, supervised and evaluated staff 指导、训练、管理，及评估员工 Supervised staff, assigned and coordinated responsibilities and monitored their work 管理员工、分派工作及协调职责，监督他们的工作 Interviewed, evaluated and documented staff performance 面试、评估，及记录员工表现 Taught the curriculum to the staff and monitor edits implementation; completed all required reports/documents/evaluations in a timely manner and attended weekly staff meetings 教导员工课程，并监督课程的执行; 即时完成所有需要的报告或文件或评估; 并参加每周的员工会议 Formulated and administered organization policies and procedures as long as developing and executing strategic long range goals and objectives. 制定及实施组织的政策及程序，以及发展、执行长期策略性目标及目的 Assisted in the development of program projects 协助发展各种方案计画 Established, implemented and administered compensation plans and programs for all employees 建立、完成，及执行所有员工的福利计划及方案 Developed innovative and flexible plans to address business needs and job market changes 发展创新的、能变通的计画，以针对业务上的需要及市场的改变 Developed policy procedures to promote and implement the program 发展政策性的程序，以促进及完成计画 Planned and monitored daily operations of _____ Department 计画及监督___部门的每日运作 Developed and implemented new procedures, prepared reported, maintained statistical records, plus all related functions 发展及实行新的程序，准备报告，维持统计记录，加上所有有关的职务 Assisted with resolution of problems 协助解决问题 举例: Head Teller银行柜台服务员组长 Assumed operational and supervisory control overall tellers, including scheduling, advising them of customer's needs. Reconcile daily work, prepared daily branch cash proof, maintained currency and coin supply, trained new personnel, attended monthly meeting. 承担所有柜台服务员运作上及管理上事务，包括排班、建议他们顾客的需要。调和例行的运作，准备每天现金批准，维持现金及硬币供应，训练新员工，参加月会。 举例: Administrative Services Manager行政经理 Plan, direct and coordinate supportive services of an organization, such as record keeping, mail distribution, telephone reception, and other office support services. Oversee facilities planning, maintenance, and custodial operations. 计画、指导及协调组织的支持性服务。例如: 记录的保持、信件的分发、接电话，及其他支持性服务。公司设施的计画、维修，及清洁的执行。 举例: Advertising and Promotions Manager广告及促销经理 Plan and direct advertising policies and programs to create or promote interest in a product or service for a department, an entire organization, or an account basis. 计画及指导广告的政策及策划案，以创造或提高一个部门、整个组织，或只是一个客户的产品或服务的兴趣。 ＜销售，促销，顾客服务，接待类＞ 职称:Account Specialist, Salesperson, Marketing Assistant, Telemarketer, Cashier, Bank Teller, Receptionist, Customer Services Representative, Order Taker Developed new accounts 开发新的客户 Maintained regular contact with customer base through written and telephone correspondence 以信件及电话，与客户保持常规联络 Participated in all aspects of the business 参与所有业务 Cultivated returning clientele 增进回来顾客 Traveled and attended shows 出差参加展示会 Handled questions from internal clients 处理内部顾客问题 Reviewed and analyzed results 检阅及分析结果 Recommended product enhancements 推荐产品的增进 Maintained and directed vendors executing assigned marketing programs 维持及指导营业商执行指定的促销计画 Sold women's lingerie, helped customers with selections and tended register 卖女性内衣，协助顾客挑选，及负责收银 Greeted customers, checked for product in backroom/basement; checked product on shelves; checked display 招呼顾客，到储藏室或地下室寻找产品，检视架上货品，检视商品的陈列 Helped customer with gift wrapping, explained merchandise 协助顾客包装礼物，解释商品 Assisted customers, ring purchases, maintained department 协助顾客、收钱、维持部门整洁 Greeted visitors, answered telephone, used computer to enter time sheet, took care of visitors 招呼访客、接电话、用电脑输入工作时间表、照顾访客 Responded to telephone and in－person inquiries and provided information regarding policies, procedures, and special events 回答电话及店内顾客询问，提供关於政策、程序，及特别活动的资讯 Took orders on phone, mailed orders, and filed 电话上接订单、寄出订货、存档 Spoke with customers by phone for installations, upgrades, disconnection, and adding services 电话上告知顾客，关於装置、升等、停止及增加服务等资讯 举例: Sales Associate 销售人员 Display merchandises at the selling floor; demonstrated products and helped guests in choosing merchandise; operated the cash register 陈列商品在销售区展示、说明示范产品、协助顾客选择商品，操作收银机 举例: Sales售货员 Handled the customer purchases, helped answer any question, wrapped merchandise 处理顾客购买，协助回答问题，包装商品 举例: Cashier收银员 Received payments, operated register, issued receipts, handled credit transactions, account for the amount received, and kept the area neat. 收钱，操作收银机，打收据，办理信用卡付款，记录帐目，及保持整洁 举例: Receptionist of social service社会服务机构接待 Ensured a safe and pleasant reception area; interacted with different generations, cultures and ethnic groups in the community; handled phone calls; monitored and assisted persons entering the building 确保接待区的安全及亲切愉快；与社区中不同世代、文化，及族裔的相互互动；接电话，监看及协助进入建筑物的人员 举例: Telemarketer用电话推销人员 Made sales presentations to existing and potential customers; entered data into the billing system.推销产品给旧客户及可能的新客户，输入资料进入收帐系统 举例: Order Taker接订单员 Called customers, took and entered orders, printed production requirement and invoices, entered customer information 致电顾客，接订单，输入订单，印出要求的产品及发票，输入顾客资料 举例: Bank Customer Service Representative 银行顾客服务代表 Accepted and processed deposits, payments, checks for cashing and other transactions according to established procedures and standards for performance. Ready workstation at start of shift; stroke and balanced cash and transactions at end of shift. Adhered to branch cash control and security requirements in control of cash and negotiable items. Acquired and maintained current knowledge of company's products and services. Maintained current awareness and knowledge of all applicable Federal Regulations. 根据公司已建立的程序及标准来办理: 接受及办理存款、付款、支票兑现及其他业务，工作前准备好工作站，工作後结算及平衡现金及交易。对於现金的控制，及可转让的项目，全力遵照分行现金控制及安全要求，对於公司的产品及服务要得到及保持最新的资料，对联邦有关的规定要保持了解。 <秘书，办公室助理，文员：档案文员，记录文员，邮件文员> 职称: Administrative Assistant, Secretary, Administrative Aide, Office Clerk, File Clerk, Record Clerk, Mail Clerk Managed all key administrative functions to maximize productivity 主理所有主要行政职务，以达到最大生产力 Provided executive secretarial support services, greeted visitors, answered phones, screened calls and took messages 提供执行秘书所有的支持性服务，招呼访客，接电话，过滤电话，及留话 Followed－up correspondence 追踪执行信件事宜 Assisted with special projects and composed correspondence 协助特别的企划案，及书写信件 Administered daily office operations 执行办公室例行的运作 Greeted visitors, confirmed appointments, screened calls, typed correspondence and file 招呼访客，确认会商，过滤电话，打信件，及处理档案 Contacted vendors to confirm arrangements 联络商家以确认协定 Initiated and responded to telephones, mailed and in－person inquiries 主动或回应电话、信件，及个人的询问 Scheduled appointments 排订各式会商时间表 Scheduled and arranged for meetings and special events 排订会议及特殊活动时间表，及安排事宜 Administered arrangement for meetings, conferences, seminars and special events 执行会议、研讨会、研究会，及特殊活动安排事宜 Maintained and prioritize appointment calendar, and assisted with travel plans 维持行事历及排定优先顺序，并协助出差计划 Generated proposals 致作计划提案 Composed correspondence, did word processing, organized appointments for sales staff, answered phones, filed. 写作信件、文书处理、组织销售人员的会商、接电话、处理档案 Entered data 输入资料 Prepared and verify logs, forms and reports, records and files and reference data according to established procedures 根据已建立的程序，准备及查对工作时间表、表格、报告、记录、档案，及参考资料 Produced documents using word processing, spreadsheet, database and desktop publishing software and other applications 使用文字处理软件、试算表、资料库、及桌面电脑印刷软件，及其他应用软件，制作文件 Prepared meeting agenda and materials 准备会议议程表，及讲义资料 Drafted announcements 制作公告 Produced a variety of documents, including letters, memoranda, publication materials, forms, proposals and reports 制作各式文件，包括信件、备忘录、公布资料、表格、计划提案，及报告 Proofread and edited documents for clarity and grammar 校对及编辑文件，以确定文意明确及文法正确 Drafted and distributed invitations, announcements and various materials 制作及分发邀请、公告，及各式资料 Set up, typed and generated a variety of documents including…. 设定、打字，及制作各种文件等等… Typed litigation documents and affidavits, retainers, etc. 打诉讼文件、口供，及委托律师书 Produced all associated reports and records 制作所有有关的报告及记录 Provided general research project and administrative support such as editing and preparing data for review and entry 提供一般性研究计划及行政上的支持，例如编辑及准备资讯，以备检阅及输入 Developed and maintained a detailed data tracking system 发展及维持详细的资讯追踪系统 Typed and distributed minutes 打字及分发会议记录 Prepared monthly newsletter, compiled records receipt of dues and contributions 准备每月通讯、收集会费及捐款的收据记录 Entered new information into computer using Excel 用Excel输入新资讯 Provided administration support to two VP 提供两位副总裁所有行政上的支持 Scheduled and planned meetings and conferences 排时间，计划各种会议及研讨会 Typed, edited, tracked and organized legal documents 打字、编辑、追踪，及组织法律文件 Prepared reports for presentations 准备发表用的报告 Produce and distribute senior center newsletter 制作及分发老人中心的通讯 Updated organizational charts 补充组织化图表的最新资料 Coordinated meetings 协调各式会议事宜 Coordinated trade shows 协调商展事宜 Booked travel arrangements 预订出差的安排事宜 Prepared mailings list and mailing labels 准备邮寄名单及邮寄标签 Operated various pieces of office equipment including fax machine, 10－key calculator, and copy machine 操作各种办公室设备，包括: 传真机、计算机，及影印机 Maintained inventory and ordered office supplies 维持存货，及订购办公室供应品 Provided clerical support to department relating to a variety of equipment needs, including ordering and tracking equipment inventory 提供部门有关设备所需要的文员支援，包括订购及追踪设备存货 Maintained and updated database to ensure accuracy of billing for equipment 维持及补充资料库最新资料，以确保有关设备的帐单正确 Maintained and updated a variety of manual and computerized files including confidential materials 维持及补充各种手记及电脑档案最新资料，包括机密资料 Maintained budget records and files, including recording expenditures 维持预算记录及档案，包括登录支出 Processed application requests, arranged schedule, contacted participants and oversaw maintenance of computerized files 办理申请的要求、安排时间表、联络参与者，及监管电脑化档案的维持 Handled phones, correspondence, properly file petty cash and expense reports 处理电话、信件，适当地申办小额现金及支出的报告 Handled all administrative duties such as typing, filing, faxing and phones 处理所有行政职责，例如: 打字、档案处理、传真，及电话 Stayed aware of all manager's activities and accounts, typed correspondence and proposals 清楚经理所有的活动及帐目，打信件及提案 Filled in where necessary 需要之处随时待命 Processed and tracked travel and expense reports 办理及追踪出差及支出报告 Planned and developed training workshops, developed materials and approaches and elicit feedback for analysis and program revisions 计划及发展训练讲座、发展出资料及方法，并收集回馈以备分析及修订方案 举例: Student Activities Center Administrative Assistant 学生活动中心行政助理 Administered daily operations of student activities center. Answered telephones, screened calls and took messages. Generated letters, memoranda, reports, forms, newsletters and brochures. Set up spreadsheet, entered data, edited and updated documents and information. 处理学生活动中心每日例行运作。接电话、过滤电话，及留言。制作信、备忘录、报告、表格、通讯，及手册。建立试算表、输入资料、编辑及补充文件及资讯最新资料。 举例: College Dean Assistant大学院长系主任助理 Assisted the chair in the administration of the department's operation, financial and personnel activities. Managed departmental budget by developing budget proposals, drafting recommendations and projections. Oversaw maintenance of budget records, reviewed and approved expenditures. Advised undergraduate students by discussing course selections and program requirements. Responded to inquiries regarding course and degree information. Organized graduate and undergraduate activities by accessing student information systems to approve students for registration, retrieve class enrollment information and student transcript. Managed grant funds by preparing proposals. Managed daily office operations and administer office activities. Organized procedures for faculty tenure and promotion cases. Administer faculty recruitment activities by drafting and distributing informational materials and invitations to prospective candidates. 协助系主任关於学系上、财务上，及人事上的行政运作。以发展预算提案、制作建议及立案来管理学系预算。监督预算记录、审核及认可支出。以讨论选课及学系要求，来对大学部学生作建议。回应关於课程及学位资讯的询问。以进入学生资讯系统来同意学生注册，得到班级登记资料，及学生成绩单等方式，来组织大学部及研究所活动。以准备提案，来管理奖助金基金。管理每日办公室的运作，及行政活动。规划教授终身职位及升级的程序。以制作及分发资料及邀请，给预想的人选，来招聘教职员。 举例: Office Assistant办公室助理 Oversaw daily office functions. Set up, typed and generated variety of documents. Made arrangement for meetings, seminars, and special events. 监督每日办公室的各项职务。设立、打字，及制作各式文件。安排会议、研究会，及特别活动。 举例: Secretary秘书 Provided full range of secretarial and administrative support including: prepared and edited reports and presentations, replied to routine correspondence, opened and routed mail, organized filed, provided phone coverage, did preparation of expense reports. Coordinated travel plans and produced itineraries. Scheduled meetings and kept supervisor's calendar. 提供所有秘书及行政范围内的支持，包括: 准备及编辑报告及发表，答覆例行的信件，拆信及投送信，组织档案，接电话，准备支出报告。协调出差计划及制作旅行日程表。排会议时间，及保持上司的时间表正确。 举例: Secretary 秘书 Answered telephones; provided requested information and materials; maintained and updated various database files; produced routine communication and formed letter; proofread and edited documents; maintained inventory and ordered supplies. 接电话，提供被要求的资讯及资料，维持及补充各种资料、档案，制作例行的通知及信，校对及编辑文件，维持存货及订购供应品。 举例: Editor Assistant 编辑助理 Called authors and reviewers to coordinate projects; organized and maintained files; solicited manuscript reviews; prepared contracts; prepared manuscripts for production. 致电作者及评论家以协调方案，组织及维持档案，催稿件评论，准备合同，准备手稿以备出版。 举例: File Clerk档案文员 Retrieved and returned files to appropriate location; responded to all records retrieval request and sorted documents for filing/storage; set up new file categories and microfilm. 取出及放回档案到适当的地点，回应所有取出记录的要求，分类文件以归档或存放，建立新的档案种类及微缩影片。 举例: Mail Clerk邮件文员 Oversaw daily mailroom operations. Sorted, delivered and picked up all mail from various departments. Coordinated delivery of material between two buildings. Weighed and determined postage amount for outgoing packages to include US Postal Service, UPS, Fedex, to include use of forms and tracking deliveries. 总理每日邮件室的运作。分类、递送，及到各部门取信件，协调大楼间的资料递送，称重及决定寄出包裹的邮资，包括各邮递服务公司表格的使用及递送的追踪。 举例: Advertising Clerk广告文员 Receive orders for classified, cold calling perspective customers and explaining products offered. 接刊登广告的订单，打电话给可能的客户解释产品。 <财务分析，审计，信用分析，申请奖助金，募款类> 职称: Financial Analyst, Auditor, Credit Analyst, Grant Proposal Researcher, Funding Researcher Directed the preparation of annual operating budget for_______ 为______部门指导准备年度运作预算 Directed the preparation of monthly budget performance 指导准备每月预算的执行 Directed daily report for top management on _______ 为_____指导每日报告给最高管理阶级 Analyses ____ costs for executive manager on a weekly basis 每星期为管理级经理分析_____的成本 Oversaw and managed budget development, payroll, account payable, insurance, and general accounting 监督及管理预算的发展、薪资发放、应付帐款、保险，及一般会计 Developed financial statements 建立财务报告 Conducted ongoing cash management and cash flow forecasting 指导持续的现金管理，及现金流通的预测 Handled financial matters and negotiations related to line of credit, banking fees, vendor terms and insurance policies 处理财务事务，及协商有关信用、银行费用、商家期约及保险政策 Audited and prepared annual report of corporation and affiliate housing corporations 审查及准备公司，及合作的住屋公司的年度报告 Pursued funding for and oversaw research in fields affecting programs and clients 寻求财源，及监督会影响企划案及顾客的研究 Monitored project performance and ensured compliance with donators' standards 监视方案的表现，及确保其合乎捐赠者的标准 Dealt independently with representatives of outside agencies 独立与外面的机构代表交涉 Recommended and implemented actions to improve performance 建议及实践行动，以改进公司表现 Developed and implemented of print and online marketing strategies. 发展及实践印刷的及网上的促销策略 Oversaw compliance, provided continuous evaluation of systems 监督是否依从系统，及对系统提供持续的评估 <会计，簿记类> 职称: Accounting Clerk, Bookkeeper, Payroll Clerk, Account Payable, Account Receivable, Billing Clerk Prepared daily cash reconciliation for investment activity, as well as monthly bank reconciliation 准备每日投资活动的现金差额调整，以及每月的银行差额调整 Compiled and prepared monthly statistical reports 收集及准备每月统计报告 Maintained petty cash balance 维持小额现金的结算 Managed all components of general ledger and interfacing with other module 管理所有总报表的有关资料，及与其他计算基准的交互影响 Performed general accounting functions 从事一般会计职务 Made all required special adjustments and exceptions to the payroll 对薪资发放，做所有被要求的特殊调节及特例 Processed biweekly payroll of 750 plus employees 办理七百五 位以上的员工每双周的薪资发放 Prepared weekly or biweekly payroll 准备每周或每双周的薪资发放 Transmitted direct deposit pay biweekly federal and state taxes 每两星期将联邦及州税款直接转帐 Processed and filed quarterly and annual tax reports 办理及申报季度及年度报税事宜 Prepared tax returns and financial statements 准备报税及财务报告 Coordinated year－end audit 负责年终帐目审查 Communicated with comptroller and CEO concerning accounting procedures, problems or potential problems 与审计及高级主管沟通关於会计程序问题，或未来可能会有的问题 Posted daily entries, reconciled receivable to general ledger 将每日细目分类帐、应收帐款差额调整转记入总帐 Assisted customers with dateline payments or installments before placing accounts to enforce collection 协助顾客在列入强制催收帐款之前，依日期付款或分期付款 Reconciled purchase orders 调整采购订单的差额 Posted purchases and vouchers to G/L 将采购及凭单记入总帐 Managed account receivable 办理应收帐款 Manage billing, collection 办理送发帐单及收帐事宜 Oversaw payment of invoices 监看送货单的付款事宜 举例: Accountant会计师 Analyzed financial information and prepared financial reports to determine or maintain record of assets, liabilities, profit and loss, tax liability, or other financial activities. 分析财务资讯及准备财务报告，以决定或保持资产、债务、盈利亏损，税付，及其他财务业务。 举例: Payroll Assistant 薪资助理 Processed staff and administrative payroll and personnel related forms including time sheets and change forms. Reviewed accuracy of forms, identified and resolved discrepancies and verified account numbers and pay rates. Performed on－line batch entry/editing of payroll time input. 办理员工及主管的薪资发放及与人事有关的表格，例如:签到表，及资料改变表。检查表格的正确，确认及解决不合之处，验明帐号及薪资。从事网上整体输入，或编辑薪资时间表。 举例: Payroll Clerk薪资文员 Compiled and entered payroll data, posted wages, reconciled errors. Maintained payroll data, such as hours worked, sales, or piece－work, taxes and insurance and union dues to be withheld. Reviewed wages computed and corrected errors to ensure accuracy. Recorded and changed employees data. 收集及输入薪资资料，列出薪水调整差额。维持薪资资料，例如：工作时数、销售额、或论件计酬、税金、保险及工会会费的预先扣缴。检查计算的工资，及纠正错误，以确保正确。记录及改变员工资料。 举例: Clinic Biller诊所分送帐单 Verified hospitalization insurance coverage, put patients into computer system and compiled items hospital or outpatient bills. 确定住院保险的承保范围，将病人资料输入系统，收集住院或门诊的帐单项目。 <保险业类> 职称: Insurance Specialist Processed life insurance, annuity and mutual fund applications accurately 正确地办理人寿险年金及共同基金的申请 Engaged in superior levels of policy holder services 从事较高阶级的被保人的服务 Reviewed claim adjustments such as cash surrender, dividend payments and death claims efficiently 有效率地审查权利调整，例如解约金、红利，及死亡偿付金。 Updated beneficiary and assignment revisions 补充受益人及权益的修正资料 Handled case management 个案处理 <电脑资讯师，分析师，程式设计师> 职称: Information Tech., Analyst, Programmer, Instructor Maintained and implemented _____ system 维持及完成____系统 Analysis, maintained and enhanced _____ system 分析维持及加强____系统 Provided technical leadership and support in all aspects of internet－based software development within the company 提供技术上的领导及支援所有公司网路软件的发展 Leaded software development activities from a technical perspective including project planning, estimates, high and low－level design, code construction, integration testing, documentation and the creation of development standards 领导技术层面软件发展活动，包括方案计画、预估、高低阶设计、电码建构、测试结合、记录，及发展标准的创造。 Evaluated and recommended Internet architecture alternatives 评估及推荐网路结构的选择方案 Trained staff in various computer applications 训练员工各种电脑应用软件 Participated in the maintain and support of user accounts and systems security within departmental policies and guidelines to insure system integrity and confidentiality of company data 参与维持及支援在部门政策及原则下，使用者及系统的安全，以确保公司资料系统的健全性及机密性。 Performed system software and hardware installations 从事系统软件及硬体的装设 <仓库管理，进出货，仓库工类> 职称: Shipping, Warehouse Manager, Inventory, Delivery Handled incoming and outgoing merchandise and stock 处理进来及出去的商品及存货 Verified and kept records of incoming/outgoing shipments 确定进货出货及保持其记录 Prepared items for shipment 准备出货的物品 Unpacked and inspected incoming shipments 拆卸及检验进货 Rejected damaged items 退回受损的物品 Recorded shortages and corresponded with shippers to rectify damages and shortages 记录缺少的物品，及与送货者调和以订正受损及缺少的物品 Picked up and made deliveries of _____(electrical supplies) to commercial and domestic establishments with the five boroughs 捡货及送货____（电子供应品）到纽约五大区的商电及住家 举例：Inventory Clerk存货文员 Compiled/maintained records of quantity, equipment, merchandise and supplies stocked; counted material in stock and posted totals to inventory records; compared inventories to computer figures from production and purchase orders and reported/investigated discrepancies; computed inventory balances, price lists, costs and shortages and prepared of depleted items; operated manual hand jack and electric hand jack to stock and issue merchandise. 收集及保持以下记录: 货品数量、设备、商品及储存的供应品; 计数存货，并登录总数在存货记录上。比对生产部及采购订单的存货与电脑数字，报告或调查不一致处。计算存货差额、价格表、成本短缺，及准备用完的物品。操作手动及电动推高机，以存放及取出商品。 <人事室文员，就业服务类> 职称: Human Resources Assistant, Human Services Recruiter, Human Services Rep., Compensation Analyst, Job Developer Conducted candidate search and interviews to fill open positions 搜寻适当人选及面试以填满空缺 Implemented recruitment practices that comply with local and European employment legislation and conform to company－wide recruitment procedures 遵循本地及欧洲的雇用法律及公司的招聘程序，以完成招聘的职务 Oversaw recruitment activities 总理一切招聘活动 Tracked vacancies, post job opportunities internally and externally 查寻空缺，对内及对外公告工作机会 Updated employment hotline and web sites 补充就业热线及网站最新资料 Prepared orientation packages 准备简介的完整资料 举例: HR Administrative Assistant人事室行政助理 Performed general HR administrative duties. Researched and resolved employee payroll and benefit inquiries/problems utilizing internal networks. Updated People Soft information as appropriate. Maintained various tracking reports. Assisted and managed special projects. 执行一般人事室的行政职责，用内部网路研究，及解决员工薪资及福利的询问或问题，适当地补充人事电脑软件的资料，维持各种追踪报告，协助及管理特殊企划案。 举例: College Personnel Assistant大学人事室助理 Administered faculty policies regarding retirement, tenure, promotion, sabbatical and general terms of appointment. Ensure adherence to appointment policies. Researched and prepared written reports re: policies and procedures. Make recommendations on various faculty appointment matters. 执行教职员政策中关於退休、终身职、升等、休年假，及一般派任的条件，确保遵循任命的政策，研究及准备关於政策及程序的报告。对於各种教职员的任用作建议。 <教育人员，社服人员> 职称: Director of Educational Program, Case Manager, Group Teacher, Provided direct services to elderly victims of abuse. 提供直接服务给老年受虐者 Provided small group instruction with emphasis on Math and Reading 提供小班指导加强数学及阅读 Participated in special project activities as required 依要求参加特殊企划案活动 Attended meeting and workshops 参加会议及研讨会 Supervised planning and execution of the program 监督企划案的计画及执行 Directed and coordinated the activities 指导及协调活动 Promoted parent relationships and support programs 促进父母关系及支持方案 Made home visits for every child 家庭访问每个孩子 Assisted group teacher with maintaining records and reports including lesson plans 协助老师维持记录及报告，包括教学计画 Developed child care program for early head start appropriate to the age and developmental level of children aged 3 to 5 |